Joël Ambord

Joël Ambord

Driver of Digital Innovation

Switzerland

My Work & Expertise

Explore my portfolio of innovative projects and experiences

CMS

WordPress

Successfully designed and developed multiple customer sites with custom themes and plugins.

Web Development

Web Developer

Experienced in modern web development with React, Next.js, Vue, Angular, TypeScript, Laravel, Gatsby, TailwindCSS, and more.

Company Experience

Project Management, Leadership and other roles

Led digital and web projects across diverse industries, combining technical leadership with strategic oversight. Delivered web, app, and software solutions for clients including Swiss Life, ZFBC, Vitogaz, SwissFillon, and many others. Directed IT innovation and development teams at F1rst GmbH. At SBB, serving as BizDevOps Engineer & IT Responsible CC, leading key IT initiatives and bridging business and development operations.

Founder

NAVEST GmbH

Founder of innovative technology solutions company. Originally OpusX GmbH with hosting products and e-commerce sales. Specialized in high-availability infrastructures and virtualization technologies. Later successful exit to Germany and today new NAVEST GmbH as a SaaS creator.

SaaS

Trustify.ch

Founder and co-developer of trust-building SaaS platform Trustify.

AI Innovation

Generative AI

In collaboration, I helped initiate and lead three Generative AI use cases at SBB starting in 2023. In 2025, the third and most impactful project – the SBB Chatbot – officially launched. Built entirely in-house, this 24/7 chatbot improves customer service by handling most inquiries autonomously, freeing up staff for complex cases. It features real-time access to SBB knowledge, smart timetable linking, automated editorial feedback loops, and a custom GenAI evaluation pipeline.

ServiceNow

CSA (Advanced)

Certified System Administrator (Advanced) - Expert in ServiceNow platform administration, workflow automation, and enterprise service management solutions. Specialized in CSM and FSM.